Stuck on a job? Talk to a certified tech by phone or Zoom.
Our certified technician: EPA 608 Universal certified for over 20 years, and an ESCO Institute instructor and proctor.
Online technical service calls for techs who hit a wall in the field and for DIYers doing their own work. We help with schematics, diagnostics and troubleshooting, billed by the hour.
- Schematics
- Diagnostics
- Troubleshooting
- Zoom by day, phone after hours
- By the hour
What an online service call covers: a certified tech on the line with you, walking through readings, wiring diagrams, symptoms and photos until you know the next step. You keep your hands on the equipment; we bring the know-how.
Anywhere in the US. Not sure if we can help? Call or email and ask; it costs nothing to find out.
No job is too big or too small — we help with anything.
No heat in the middle of the night, freezing? Call us.
Call 317-625-0737How it works
Four steps from stuck to solved
No apps to install and nothing to schedule online. Reach out, tell us what's going on, and a certified tech gets on the line with you.
Call or email
Reach us at 317-625-0737 or by email. Tell us if you're a pro in the field or a DIYer.
Describe the job
Make, model, symptoms, readings, what you've already checked. Send a photo of the model plate or the model number (required), plus photos of the unit or wiring.
Connect by Zoom or phone
Daytime calls are by Zoom so we can see the equipment live. After hours, we connect by phone. See How Zoom works.
Billed by the hour
You pay for the time on the call, nothing more. We confirm the rate before we start.
Model plate photo or model number: required
Send either a photo of the model plate (the sticker on the unit with the model and serial number) or the model number. Either one works, but one is required, not optional. Need help finding it? Our certified technician can help you locate it.
Around 75 percent of do-it-yourselfers are able to get going that night, and the rest we keep working with until they're back up.
Daytime video calls
How Zoom works
Daytime calls are by Zoom
Our certified technician can see your unit live. You tap the link we send; there's nothing to sign up for. Point your phone's camera at the furnace or unit, or share your screen.
No need to show your face
You don't need to show your face, and you only see our Universal HVAC Academy Online Technician logo.
Can't do video?
Join by phone with the dial-in number in the invite.
After-hours calls are by phone
Send photos (model plate or model number, the unit, the wiring) by text to 317-625-0737 or by email to universalhvacacademy@gmail.com.
One tip: to share your phone screen, the free Zoom app works best; camera works right from the link.
Online service calls
What we help with
Board help, wiring and diagnostics with our certified technician. For techs who need a second set of eyes on a tough call, and for DIYers who want a pro in their corner.
Schematics & wiring
Our certified technician helps with board help and wiring: reading the diagram, tracing control wiring, low-voltage and thermostat hookups, board terminals.
Diagnostics
Our certified technician walks through pressures, superheat and subcooling, amp draws, error codes, capacitor and contactor checks.
Troubleshooting
No cool, no heat, short cycling, ice, noise, leaks: we work through it step by step with you.
Pricing
Simple pricing, by the hour
You're billed by the half hour for time on the call. The rate depends on when the call starts (Eastern time).
Daytime: $75 for the first 30 minutes, then $50 per extra half hour. After hours: $125 for the first 30 minutes, then $75 per extra half hour. We confirm the rate with you before the call starts.
For DIYers
Mini-split layout & design
Thinking about putting in a ductless mini-split yourself? We help you plan the whole job before you buy a thing, so you know exactly what it looks like and what's involved.
- Where the units go: the right wall and height for each indoor head and the best spot for the outdoor condenser.
- Where the electric runs: from the panel to the outdoor disconnect, and from the condenser to each indoor head.
- Line set routing: the cleanest path through walls, attics or crawl spaces, plus condensate drain options.
- What it looks like finished: line hide covers, pad or wall bracket, and how it sits in your space.
- What's involved: tools, materials, steps, and which parts need a pro for local code compliance.
- Whole-job layout from photos: send photos of your home's interior and exterior, and we lay out the full job.
- Help getting estimates: know what to ask for, compare quotes, and spot what's missing.
Parts service
Hard-to-find HVAC parts, tracked down
Obsolete board? Discontinued motor? Odd-size part nobody stocks? Our certified technician uses our network of suppliers and supply-house buying to find the part you need.
Supplier network
We reach out across distributors and contacts to locate rare and discontinued parts.
Supply-house buying
Many supply houses sell only to the trade. We can buy through supply-house channels for you.
Right part, first time
We match cross-references and replacements so you don't wait on the wrong part.
Order or find a rare part
Tell us the make, model and part number, and our certified technician tracks it down. No cart, no guesswork: just call or email with:
- A photo of the model plate (the sticker with the model and serial number) or the model number. One is required. Need help finding it? Our certified technician can help you locate it.
- Serial number, if you have it
- Part number or a photo of the old part and its label
- How fast you need it and where it ships
Gas smell or carbon monoxide? Don't call us first.
We don't handle gas leaks or CO emergencies. Leave the building now and call 911 or your gas utility from outside.
Contact
Call or email. We'll take it from there.
Tell us what you're working on. Pros in the field and DIYers both welcome.
Sending photos? Email works best. A photo of the model plate (the sticker with the model and serial number) or the model number is required; also send pictures of the unit, wiring or your rooms.